Creating agile organizations through IT: The influence of internal IT service perceptions on IT service quality and IT agility

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Communication effectiveness on IT service relationship quality

Purpose – This study aims to investigate the effect of communication effectiveness (CE) on service quality (SQ) leading to relationship quality (RQ) in IT service relationships. Design/methodology/approach – CE was decomposed into frequency, bi-directionality and quality of communication while SQ was decomposed into functional and technical qualities, and RQ into trust and relationship commitme...

متن کامل

IT impacts on operation-level agility in service industries

This study examines the relationship between operation-level agility and firm performance in service industries. The study is augmented by investigating the role of IT resources and competence to achieve this specific type of agility. As of to date, most of the published literature in this stream of research has focused on manufacturing industry. This research is an early attempt to examine the...

متن کامل

IT Service Climate: The Validation of an Antecedent Construct for IT Service Quality

Building from organizational climate theory, recent conceptual work has extended the IT service quality research and proposed a new construct, IT Service Climate, as an antecedent of IT service quality (Jia and Reich 2008). This paper reports on an empirical study that validated a 14-item measurement instrument for the IT service climate construct. Consisting of three dimensions, including Serv...

متن کامل

Maturity Model for IT Service Catalogues An Approach to Assess the Quality of IT Service Documentation

Information technology (IT) has to face many challenges regarding the increasing business requirements for flexibility, complexity, and availability of IT. Thus, a restructuring of the IT portfolio into IT services is necessary to provide an effective and business-driven IT support. The design of IT service catalogues is generally difficult in the managerial context of an enterprise. The curren...

متن کامل

IT service climate, antecedents and IT service quality outcomes: Some initial evidence

Although many IT service management frameworks exist, we still have limited theoretical understanding of IT service quality within a broader nomological network. Building on recent conceptual work on the IT service climate construct, this study empirically establishes it as a predictor of IT service quality using survey data from both IT units and their clients. Also examined was a set of antec...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: The Journal of Strategic Information Systems

سال: 2016

ISSN: 0963-8687

DOI: 10.1016/j.jsis.2016.05.002